Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field – ONGOING

Announcements Shagufta Naaz

06/03/2026 08:28:00 AM

NHSmail Reference: INC46761255

Microsoft Reference: MV1240680

Issue Status: ONGOING

Issue Description: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field.

More info: Despite having the required access and using delegated mode, affected users may be unable to run queries in warehouses and receive SELECT permission errors.

Current Update: 31/03/2026 09:00:00 AM–Microsoft are in the process of initiating the first stage of the restatement process to backfill the data. Their targeted completion timeline is still expected for early to mid-May, 2026. They will anticipate being able to provide a more specific ETA by their next scheduled update.

Scope of impact: Users reviewing the Copilot metrics “Total emails sent” field may be impacted. This information may be updated as our investigation continues.

Root cause: An updated metadata file that contained invalid metric logic is resulting in impact.

Next update by: Tuesday, April 14, 2026, at 3:00 AM UTC