The first time you log into your NHSmail account at www.nhs.net, as a new user you will need to complete three tasks before you are able to start using your account to send and receive emails; Accepting the Acceptable Use Policy (AUP), updating your profile and setting your security questions and answers.
Firstly, every user of the NHSmail service is required to sign up to the AUP. This policy defines your responsibility to make sure you use the NHSmail service properly and without doing anything to compromise the security of the information that you send or receive. It is a promise to all NHSmail users, the public and patients that you are continually mindful of the information that you are sharing over NHSmail.
To log in for NHSmail for the first time as a new user:
1. Log into your NHSmail account using your temporary password via the Login button in the top-right of front page.
Your local administrator will provide you with your temporary password following a method approved by local policy guidelines.
You will then be prompted to change your password
2. Enter your old password and new password twice in the appropriate text boxes and click Submit
Note: Refer to the Additional Information box below for information on password requirements
3. Enter your new password and click Sign in
You will then be prompted to update your profile details and set your security questions and answers