Enabling and disabling a user account

There are a number of reasons as to why an account might need to be enabled or disabled. An account may be disabled if, for example, a user is on long-term absence. An account will need to be enabled when a user returns to their organisation. Once an account is disabled, the user will not be able to access their account. If you need to disable/ enable multiple accounts at once, refer to Bulk Edit for more information

Disabling an account

1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu

selecting user management

2. Use the search box to find the account you wish to disable.

3. Click on the user’s Display Name to open the User Details page

Refer to the Searching for an Entry article for more information

4. Click Disable in the Actions box

The following message will be displayed:

Disable success message

Once the account has been disabled you will see the status of the account switch to Disabled

Disable status change

5. Click Update at the bottom of the page

Enabling an account

Once the user returns to their organisation, you will need to enable their account. If the account is locked, enabling the account will automatically unlock it as well. Follow the steps above to select the account you wish to enable.

1. Click Enable in the Actions box.

Enable button

The following message will be displayed:

Confirmation of enable notification

Once the account has been enabled you will see the status of the account switch to Active

Enable status change

2. Click Update at the bottom of the page

Additional Information:

  • Disabled accounts must be restored within 18 months of the date they were disabled; after that, they can no longer be enabled
  • A user will not be able to access their account or send any emails when it is disabled
  • Once an account is restored, there will be no change to the user’s level of service regarding subscriptions, distribution lists and shared mailboxes
Updated on 18/12/2020

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