If you use an Apple Mac computer, there are a few additional steps required to get email working on your device after the NHSmail Refresh. Please read through this guidance and follow the steps to complete the necessary reconfiguration.
If you have downloaded the Microsoft Outlook application (from the Mac App Store) onto your Mac device and use this instead of the Mac Mail application, you will need to follow these steps to start receiving emails:
2. To re-establish connectivity, select ‘Always use my response for this server’ and then ‘Allow’. This will reconnect your client
Important Note: Some of the steps may look slightly different depending on the version of MacOS you use. The screenshots shown are from MacOS Catalina.
If you use the built in Apple Mac Mail application (icon for reference), please follow the steps below after your account completed the Refresh. You will receive countdown communications advising of when this will be to your nhs.net email account.
4. Select OK. Your NHSmail account will now disappear from Mac Mail. The below steps provide instructions on how to re-add the account
9. Navigate back to the Mac Mail window. Under the inbox dropdown you should now see Exchange successfully connected (without the error message shown in step one). You should now be able to use email with Mac Mail
Should these steps fail, please reattempt the steps outlined in this article. If your mail client fails to connect for a second time, please contact your local IT or firstname.lastname@example.org