This article provides guidance for NHSmail Teams Phone System Administrators who wish to create, edit, update, and delete Auto Attendant policies for their organisation/s. Auto Attendants are policies which direct people who call in to a menu system so that they can be connected to the right department, person, or…

From 15 June 2022 Internet Explorer 11 (IE11) desktop application will retire for certain versions of Windows 10. The IE11 desktop application will be redirected to Microsoft Edge. Additionally, the IE11 desktop application will be permanently disabled as part of a Windows Cumulative Update. To find out further details about…

This article provides guidance for NHSmail Phone System Administrators on how to assign and unassign numbers to users within their organisation via individual and bulk assignment. There are two ways to assign a number to an individual user via the NHSmail Teams Phone System Power App: Locate the user and…

This article provides guidance for NHSmail Teams Phone System Administrators on the individual and bulk assignment of policies to users within the Phone System Power App and outlines how to unassign policies from users. This article will outline: Individual Assignment of Policies to Users Bulk Assignment of Policies to Users…

This article provides guidance for NHSmail Teams Phone System Administrators on how to create and configure custom Caller ID policies. Caller ID policies are used to change or hide the Caller ID when a phone call is made via Teams. This requires the creation of a policy which provides an…

This article provides a high-level overview of the capabilities of the NHSmail Teams Phone System and the connection options that are available for organisations. This introductory guide will cover: What is the NHSmail Teams Phone System? Supported PSTN connection options Microsoft Calling Plans Direct Routing Teams Phone System Power App…

This article provides guidance for NHSmail Teams Phone System Administrators who would like to configure Resource Accounts for their organisation. Resource Accounts are non-enabled user accounts that are used to represent system resources. A Resource Account is required for each Auto Attendant or Call Queue. Resource Accounts may also be…

This article provides guidance for NHSmail Teams Phone System Administrators who would like to create custom Calling Policies to control the calling features available to their users in Teams. Phone System administrators can add, edit and customise Calling Policies specific to their organisation and assign them to users. This article…

Detailed article outlining how to onboard to NHSmail Teams Phone System if you will be using Direct Routing

For organisations where Windows 10/11 devices are managed locally and in NHSmail Intune using identity synchronisation