Watch Lists & Following a Ticket
Set up notifications for specific tickets.
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Adding a ticket update
- Aftab Alam
How to add an update to tickets.
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Viewing tickets & updates
- Aftab Alam
How to view tickets and updates to tickets
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Quick Links
- Aftab Alam
How to quickly navigate around the portal service
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Reopening a Ticket
- Aftab Alam
Guidance regarding re-opening tickets that are in the status ‘Resolved’.
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Resolving a ticket
- Aftab Alam
Resolving a ticket on SSP
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Raising a new ticket
- 16/05/2019
- Aftab Alam
How to raise a ticket through the self service portal.
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Access Helpdesk Self-Service
- 09/05/2019
- Aftab Alam
Link to access the Helpdesk Self-Service tool. Please note that the Helpdesk Self-Service tool should not be used to raise urgent incidents. Instead, please contact the NHSmail Helpdesk directly on 0333 200 1133.
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OneDrive: Deleting a User’s data
- 07/05/2019
- Aftab Alam
A Local Administrator can remove OneDrive content for a user if the user has an Office 365 licence assigned to them.
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User Policy Management: Marking an NHSmail Office 365 user as a Leaver
- Aftab Alam
Where the user is also enabled for NHSmail Office 365 Hybrid services as part of an Office 365 User Policy, additional actions will be required to remove the associated Office 365 licences and application access permissions.
