There is a known issue that has been occurring when users who have self-enrolled for MFA are reporting to have had their MFA disabled by the system. This is being investigated as part of problem record PRB0186656.
13/05/2022 11:17:00 AM (BST)
Please be aware, we are undertaking some essential maintenance on the NHSmail platform this evening to maintain system stability and performance.
11/05/2022 12:30:00 PM (BST)
Please be aware, we are undertaking some essential maintenance on the NHSmail platform this evening to maintain system stability and performance.
05/04/2022 10:24:00 AM
On 1 May 2022, Office 2010 will no longer be supported. If you’re using this, or other unsupported products, your access to NHSmail may be disrupted. If you are still using Outlook 2010 to access email on your desktop, this will no longer work. It is your organisation’s responsibility to make sure you are using a supported product. If your organisation doesn’t take action to upgrade you from Office 2010, your only available access to email will be to use Outlook Web Access via your internet browser at https://portal.nhs.net.
05/05/2022 12:00:00 PM (BST)
Please be aware, there is a planned infrastructure upgrade (CHG0769735) scheduled at one of our datacentres for this upcoming weekend. The work being undertaken will begin at 19:00 on Friday, 6th May and will complete at 23:00 on Sunday, 08th May. During this period, all NHSmail will be re-routed via the alternative datacentre to ensure there is zero impact on end users of the NHSmail platform. However, any remote organisations that use direct IP addresses rather than DNS to access the e-mail gateways will lose service during the upgrade activity.
04/04/2022 10:00:00 AM
We are aware of an issue with the Authorised Senders function on the Distribution List section of the Portal UI. This issue began after the York Portal Release was implemented on the 17th of March and inadvertently resulted in the removal of the Specific Senders Only list from impacted distribution lists.
The York 1.2 release was implemented on the evening of 26/03/2022 with new Functionality and Bug fixes.
Final notice – Please be aware, there is a planned infrastructure upgrade (CHG0760145) scheduled at one of our datacentres for this upcoming weekend.
There is a known issue around LA’s not being able to update User Policies in Portal as the receive an error stating ‘There are only #” licences available for this organisation, a maximum of # users can be added to the policy’. This prevents LA’s from performing any updates to User Policies including adding licenses or users.
Detailed tutorial videos on sending secure email and large files using Egress Encryption.
