• Emergency Portal Hotfix Release 17/11/2021 – COMPLETED

    17-11-2021 17:38:00 PM (GMT)
    We are deploying an Emergency Portal Hotfix Release from 1930hrs this evening. This deployment could potentially relate in a degradation in the user experience when trying to make changes via the user details page on the NHSmail Portal.

  • Issues with the NHSmail helpdesk telephony system – RESOLVED

    02-10-2021 09:12:00 AM (BST)
    Please note, we are aware of an issue which prevented users who had called the NHSmail Helpdesk from connecting with an Agent. This issue has now been resolved. Should you experience this issue again, please send a mail to Helpdesk@nhs.net for attention.

  • Information – Planned Infrastructure Changes

    02-08-2021 04:02:00 PM (BST)
    The NHSmail team are carrying out a series of infrastructure changes over the coming week starting Friday 6 August and completing Saturday 21 August. These changes are not expected to cause any user impact to NHSmail or O365 services. However, you may wish to review your organisation business continuity plan should there be an unexpected impact. If you need additional help, the NHSmail helpdesk is available 24 hours a day, 7 days a week on 0333 200 1133 or helpdesk@nhs.net.

  • INC21647370 – Incident – RESOLVED

    04/06/2021 03:45 PM
    RESOLVED: We are aware of an issue where a small number of users have reported issues post password reset and are unable to access emails and portal using the temporary password. Getting the error “Incorrect ID or password”.

  • Portal – Typhoon 1.0 Release

    The Typhoon 1.0 Portal release was implemented as planned on the evening of 03/06/2021 with new functionality and bug fixes.

  • INC21618413 – Incident- RESOLVED

    04/06/2021 12:22 PM
    RESOLVED: We are aware of an issue with some users being unable to use send.nhs.net.

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