This article contains relevant information and documentation about NHSmail and NHS Care Identity sign in, including an introduction to the solution, prerequisites, registration process and user guidance.
1. What does this provide?
NHSmail & NHS Care Identity Service Sign In is a service that will allow NHSmail users who have a NHS Care Identity (Smartcard) account to sign in with it and access services supported by NHSmail via supported web browsers. This addition to the NHSmail sign in page will offer users with NHS Care Identity an integrated sign on seamless experience. The time taken to sign in will be reduced, giving time back to users to focus on key tasks throughout the day.
When on the NHSmail sign in page, users who do not have a NHS Care Identity (Smartcard) account will still have the option to sign in to their NHSmail account using their existing @nhs.net email address and password combination. Users who do have a NHS Care Identity (Smartcard) account will now be able to sign with it using the new ‘NHS Care Identity’ option provided.
The following are prerequisites users have to meet prior to register and use their NHS Care Identity (Smartcard) account:
|User has an active nhs.net account
|User has accepted NHSmail Acceptable Use Policy (AUP)
|User has an active NHS Care Identity (Smartcard) account
|User has got Credential Management System deployed on their machine and uses a compatible web browser
If you currently have a NHS Care Identity (Smartcard) account, you will need to register it following a one-time 3 step process by using registration portal link below:
Follow this ‘step-by-step guidance’ which will take you through the full process.
Once you have completed the registration process, no further action is needed.
4. User Guidance
There is some useful guidance to help you to understand how the solution works and the process for you to register and use your NHS Care Identity (Smartcard) account to sign in to NHSmail services.
- Getting Started Infographic
- Registration User Manual
- Sign in using an NHS Smartcard
- Frequently Asked Questions (FAQs)
5. Help & Support
For any issues or queries, please contact a Local Administrator at your organisation in the first instance.
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