Microsoft 365 Alert – Service Degradation – Exchange Online – Users’ push notifications fail approximately five percent of the time for any Exchange Online connection method – ONGOING

Announcements Sourav Nandi

24/04/2024 16:10:00 PM

NHSmail Reference: INC42658810

Microsoft Reference: EX784814

Issue Status: ONGOING

Issue Description: Users’ push notifications fail approximately five percent of the time for any Exchange Online connection method.

More Info: Most push notification failures are occurring on Outlook for iOS devices.

Current Update: 02/05/2024 08:44:00 AM – The reversion is currently 98 percent complete. Microsoft anticipate the majority of impacted users are already experiencing relief, while the remaining two percent of impacted users will experience remediation by the next scheduled update.

Scope of impact: This issue may be impacting any user and impacting push notifications.

Root cause: A recent service update intended to modernize various aspects of the Exchange Online service introduced a code regression that’s producing the small number of push notifications failures and causing the impact.

Next Update By: Friday, May 3, 2024, at 11:00 PM UTC