Announcements

18/08/2026 05:40:00 PM
RESOLVED – Users may be unable to access the Core University site. Users may receive a notification stating “This account has been suspended”.

14/08/2026 10:00 AM
If you received an automated email last night advising that your Power Automate flow had been disabled due to a Data Loss Prevention (DLP) policy violation, please be assured that no action is required on your part.

12/08/2026 11:00:00
RESOLVED – A subset of users who have been Marked As Leaver via the Portal API — either through the Portal directly (at the time of transition) or via TANsync (Directory Synchronisation) — are not seeing their JLT status updated in ServiceNow. As a result, affected accounts are unable to be joined to a new organisation through Support Hub in the usual way.

04/08/2026 13:30 PM
RESOLVED – We are aware of an issue in Insights Hub where some user display names are not being shown correctly. Our team is actively investigating the issue to determine the root cause and assess the impact. We are working to identify and implement a resolution as quickly as possible.

31/07/2026 13:45 PM
RESOLVED – Local Admins may experience issues when viewing mailbox permissions and mailbox settings across User, Shared and Resource mailboxes. Data maybe coming through as blank or maybe showing incorrectly, data impacted is across the User Card, Management Action and Reports view

22/07/2026 09:11:00 AM
RESOLVED – RITM requests raised yesterday (20/07) during the window where the impact of INC46884333 was being felt have not been correctly updated in ServiceNow. These RITMs have been actioned and set to Resolved/Closed in ServiceNow, but the status shown in Support Hub is not updating to match this status.

22/07/2026 08:46:00 AM
ONGOING – Users may observe delays in scheduled refreshes in Power BI.

25/08/2026 01:52:00 PM
RESOLVED – Some users may have been unable to receive responses when using Microsoft 365 Copilot Chat.

09/09/2026 09:29:00 AM
RESOLVED – Some users may be unable to access https://m365.cloud.microsoft and receive an error.

08/09/2026 08:46:00 AM
RESOLVED – Users may be unable to open Semantic Models in Microsoft Fabric.