Issue Status: OPEN
Issue Summary: RITM Status Incorrect in Support Hub
Ticket Ref: INC46885892
Description: RITM requests raised yesterday (20/07) during the window where the impact of INC46884333 was being felt have not been correctly updated in ServiceNow. These RITMs have been actioned and set to Resolved/Closed in ServiceNow, but the status shown in Support Hub is not updating to match this status.
Latest Update: 21/07/2026 09:45 – Our support engineers are working closely with our 3rd party vendor to resolve this issue as quickly as possible. Please note, only RITMs raised yesterday during this window are impacted.
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