Issue Status: Resolved
Issue Summary: RITM Status Incorrect in Support Hub
Ticket Ref: INC46885892
Description: RITM requests raised yesterday (20/07) during the window where the impact of INC46884333 was being felt have not been correctly updated in ServiceNow. These RITMs have been actioned and set to Resolved/Closed in ServiceNow, but the status shown in Support Hub is not updating to match this status.
Final Update: 22/07/2026 09:11:00 AM – All RITM statuses have now been corrected in Support Hub. We apologise for any inconvenience caused.
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