INC46892419 – Admin Hub Shared Mailbox Member Information Issue – RESOLVED

Announcements Arpan Das

28/07/2026 00:30

Issue Status: RESOLVED

Ticket Ref: INC46892419

Microsoft Ticket Reference: 2607280050000402

Description: Local Admins may experience issues when viewing mailbox permissions and mailbox settings across User, Shared and Resource mailboxes. Data maybe coming through as blank or maybe showing incorrectly, data impacted is across the User Card, Management Action and Reports view.

Final Update: 31/07/2026 13:45 PM – Accenture engineers have confirmed that all data has now syncronised within the Admin Hub database. No further issues have been observed via our monitoring or, from end users. We are now placing this incident into a resolved status.

To report an issue, please contact the NHS.net Connect Helpdesk, available 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net