INC46901161 – Marked As Leaver (Portal API / TANsync) JLT Status Not Updating – RESOLVED

Announcements Sharmista Mohanta

11/08/2026 16:15:00

NHS.net Connect Reference: INC46901161

Issue Status: RESOLVED

Description: A subset of users who have been Marked As Leaver via the Portal API — either through the Portal directly (at the time of transition) or via TANsync (Directory Synchronisation) — are not seeing their JLT status updated in ServiceNow. As a result, affected accounts are unable to be joined to a new organisation through Support Hub in the usual way.

Final Update: 12/08/2026 11:00:00 – A change implemented last night has resolved the issue for all but a very small number of accounts which are currently being investigated by the team. Temporary mitigative actions have been automated to ensure the issue does not re-occur until the permanent fix is in place. As a reminder, this is an edge case which will only impact end users utilising the TANsync Directory Sync.

We apologise for any inconvenience caused and appreciate your understanding whilst we worked to resolve this issue.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.