If you believe an email from someone you know has incorrectly been flagged as junk and appears in your junk folder, you can move it to your inbox using either of the following methods
1. Move email into another folder
Outlook on the Web (OWA)
1. Right click on the email in the junk folder, select Move from the drop-down list and then select Move to a different folder
2. Select the folder you would like to move the email to and click Move at the bottom of the window
3. The email will then be moved to that folder
Outlook desktop client
1. Right click on the email in the junk folder, select Move from the drop-down list and then select Other Folder
2. Select the folder you would like to move the email to and click OK
3. The email will then be moved to that folder
2. Move email into inbox with the option to send a report to Microsoft
Outlook on the Web (OWA)
1. Go to the junk email folder and identify the message that was incorrectly flagged as junk
2. Right Click the message, and then select Mark as not junk under the Security Options. This action will move the email from the Junk Folder to your Inbox
3. You are then asked if you would like to report the mail as junk
4. Microsoft recommend reporting false positives to help update their spam filters. You can do this by selecting Report, where your report will go to the Microsoft Spam Analysis Team at not_junk@office365.microsoft.com
5. Select Don’t report if you do not want to report the false positive to Microsoft
Outlook desktop client
1. Go to the junk email folder and identify the message that was incorrectly flagged as junk.
2. Right Click the message, and then select Not Junk under Junk.
3. Select Ok to send the email to your Inbox. This will move the email from the Junk Folder to your Inbox
4. If you would like to report the false positive to Microsoft, you will need to use the OWA approach as outlined in the section above
| Last Reviewed Date | 8/3/2022 |
