Recall an Email

If you are using Outlook client 2013 or 2016 you may recall an email message, this feature is not available if using OWA.

How to Recall an Email

Go to your sent items and open the email in a new window.

Click on the ellipses (⋮) on the top right of the mail

Click on the Actions drop down in the ribbon.

Click Recall This Message

To recall your message altogether, so it will be deleted from the recipient’s mailbox, click Delete unread copies of this message.

To make a slight amendment to the message, click Delete unread copies and replace with a new message.

Click OK to finish. If you checked the box to receive notification if the recall succeeded or failed, you will receive an automated email informing you of the outcome.

Requirements for the recall process to be successful

  • Both users are using NHSmail ( You can’t recall messages sent to email addresses outside of NHSmail.
  • The recipient also must be using the Outlook desktop app, i.e. not Outlook Web App or a mobile app.
  • The original message must have arrived in the Inbox of the recipient, i.e. not diverted or filtered with a rule.
  • The original message must be unread, and the recipient must open the recall notice first, before the original message.

Last Reviewed Date 21/09/2023
Updated on 21/09/2023

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