Microsoft 365 Alert – Service Degradation – Microsoft Intune – Users can’t exit Kiosk mode on Microsoft Intune enrolled Managed Home Screen (MHS) devices and encounter an error – ONGOING
10/08/2026 08:32:00 AM
NHS.net Connect Reference: INC46904157
Microsoft Reference: IT1450132
Issue Status: ONGOING
Issue Description: Users can’t exit Kiosk mode on Microsoft Intune enrolled MHS devices and encounter an error.
More info: Affected users are encountering the following message:
“Set up PIN
A PIN to exit kiosk mode has not been set by your IT admin. To exit kiosk mode on this device, contact your company’s administrator to make sure that a PIN has been set.”
Users can use the three following options to bypass the impact while we work on our fix:
1. Update an existing device configuration policy to make a new exit kiosk mode PIN. This will be sent as encrypted and therefore will work appropriately on devices
2. Create a new device configuration policy with an exit kiosk mode PIN. This will be sent as encrypted and therefore will work appropriately on devices
3. Use the device action to temporarily drop out of kiosk mode without a code. Information on that can be found here: https://learn.microsoft.com/en-us/intune/whats-new/#new-remote-actions-to-suspend-and-restore-managed-home-screen-on-android-devices
Current Update: 10/08/2026 08:32:00 AM – Microsoft is deploying their solution, and their fix deployment timeline estimates that it will have completed and will successfully prevent additional devices from being affected by their next scheduled communication update. As they monitor their deployment, currently affected users need to verify that “Leave Kiosk Mode” and “Leave Kiosk Mode Code” are still configured as intended before saving any policy changes. If PIN has been cleared due to the editing of a policy since June 12, 2026, users will need to update them before the impact is remediated.
Scope of impact: Your organization is impacted by this event, and users on Intune enrolled MHS devices attempting to exit kiosk mode using an admin-provided PIN are affected.
Root cause: Exit Kiosk code wasn’t updated after Microsoft Intune enrolled device configurations were updated by admins, preventing users from exiting Kiosk mode from devices.
Next update by: Monday, August 10, 2026, at 5:30 PM UTC
