This article covers frequently asked questions about NHSmail Teams Phone System capability, including guidance on getting started, support on questions on key functionality, and some simple troubleshooting tips.
Local Admins of organisations can submit a request to be onboarded to the central NHSmail Teams Phone System capability via Helpdesk Self Service (HSS). There are licensing prerequisites required.
For more information on how to onboard, please visit the following articles:
Local Admins of organisations will need to first submit a request to be onboarded to the central NHSmail Teams Phone System capability via Helpdesk Self Service (HSS). Once this has been done, Phone System Admins (as identified by the Local Admin in the request form) will be added to a security group to provide access. Follow the steps below (these will also be provided via email once the Onboarding request has been completed) to gain access:
a. Open a web browser and access the following URL (this is required for the very first login): https://nhsmailprod.crm11.dynamics.com
b. Access Phone System App – https://apps.powerapps.com/play/8a521730-27a3-464c-b09d-3798e62ee61c?tenantId=37c354b2-85b0-47f5-b222-07b48d774ee3
c. On the fix connection popup, click on the fix connection links, sign in (if required) and then select ‘Allow’ to proceed.
Currently, the NHSmail Teams Phone System capability supports both Microsoft Calling Plans and Direct Routing for external calling. For more information on this, please visit the following article.
Yes, your organisation will need licences. For a full view of what these will entail, please visit the following article.
There are a number of ways to assign numbers to users in your organisation. Please visit the following article on how to do this.
Training and guidance materials will be available on the NHSmail support site here. In addition to this, Teams guidance can also be found on Microsoft’s training and support portal.
Yes, this can be done by creating a Caller ID policy and applying it to users of your organisation. For more details on this, visit the following article.
Yes, each organisation will be able to create a maximum of 10 Calling Policies. For more information on how to add, edit and delete a custom Calling Policy, visit the following article.
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|File type||Excel Spreadsheet (.csv)|
|Last Reviewed Date||10/06/2022|