Frequently Asked Questions (FAQ) – Email Migration

Email migration is the process where your @hee.nhs.uk mailbox content (Outlook) will be copied to your T1510 @nhs.net account, making your T1510@nhs.net email address your main account for email.
For HEE, this is the first step in the journey to enable better collaboration across the new organisation as part of the @One project (you need to sign in with your new NHS England T1510 @nhs.net account to access this site. Trust nhs.net accounts cannot access this page).

Please note, in the short-term, you will continue to use your @hee.nhs.uk account to access other apps and services, such as collaboration tools (i.e., Teams, SharePoint, OneDrive and all the other Office 365 apps). Migration of these apps to the nhs.net environment will happen in sequence. We will communicate timelines with you nearer the time.

The email migration process involves two stages, copy commence and email switchover. Contents of your @hee.nhs.uk email account will be copied to your T1510 @nhs.net account and an auto-forward will be applied to ensure that no new emails and meeting invitations are missed.

Please consult the Email Migration to nhs.net – Overview article to learn more about the email migration to nhs.net and the different migration stages.

The email migration is in progress for former Health Education England (HEE) colleagues and we are currently in the Copy Commence stage. The Email Switchover stage will commence on Friday 1 September 2023. For more information about email migration to nhs.net and the different migration stages, please visit email migration to nhs.net overview Email Migration to nhs.net – Overview 

Please continue to look out for email communications from the atone.migrationsupport@hee.nhs.uk team (before the switchover) and england.migrationsupport@nhs.net (after the switchover).

The migration activities will focus on the following types of account:

• User accounts – individual mailbox used by a single user.
• Shared mailbox accounts – a mailbox shared by multiple team members.
• Distribution lists – a list used to communicate in mass with colleagues.

The table below shows further information on what is being migrated and key considerations.

A series of communications will be issued on each stage of the migration activities. Once the switchover stage has commenced, you will receive email on your @hee.nhs.uk account. Once the switchover is complete, a confirmation email with the next steps will be sent to your T1510 @nhs.net account.

At this stage, we are only migrating email. You will continue to use your @hee.nhs.uk account in the short term to access other apps and services, such as collaborations tools (i.e., Teams, SharePoint, OneDrive, and all the other Office 365 apps). Migration of these apps to the nhs.net environment will happen in sequence. We will communicate timelines with you nearer the time.

There will be no changes to the login details of your @hee.nhs.uk account. For @nhs.net accounts, you will receive further communications with more information in due time, but some changes are expected depending on the type of account you use:

All mailboxes will be uplifted to 50GB of storage by default. Those mailboxes currently exceeding 50GB of storage on their @hee.nhs.uk email account will be reviewed individually and uplifted as necessary.

Calendar invites sent to your @hee.nhs.uk email account will be copied to your T1510 @nhs.net as part of the migration process. All meetings and appointments will appear in your T1510 @nhs.net calendar and you will be able to click and join meetings previously arranged in your @hee.nhs.uk email.

You will continue to be able to create new Teams meetings using your T1510 @nhs.net account on the Microsoft Outlook Application or Outlook Web App (OWA). These meetings will be scheduled and hosted on NHSmail tenant with full audio conferences and dial-in number.

Please note:

• After the switchover you will not be able to modify meetings previously scheduled with your @hee.nhs.uk account. To make changes to these meetings, please schedule a new occurrence/recurrence using your T1510 @nhs.net account.
• You will be required to set up Teams meetings with your individual user account on behalf of Shared Mailboxes
• You will be required to use the Outlook Web App (OWA) calendar to schedule new Teams meetings user mailboxes that have delegation. Please visit How can I view other mailboxes in OWA? for more information

Please consult the article Actions required before the email migration to nhs.net for a list of actions you need to complete before the switchover to ensure a smooth transition from using your @hee.nhs.uk email to using your T1510 @nhs.net email.

Your T1510 @nhs.net user account details have been previously communicated to you by HEE IT, and most recently by the atone.migrationsupport@hee.nhs.uk team. Please search your @hee.nhs.uk mailbox for this information.

If you do not have a T1510 @nhs.net account yet, one will be created for you even if you already have a @nhs.net account on another ODS.

If you do not know the password of your T1510 @nhs.net account, please contact your regional IT Support Team.

If you have already accepted Acceptable Use Policy (AUP) and enrolled in MFA, you can use the password reset function. If your T1510 @nhs.net account is linked to your mobile phone, you will need to verify the change on your device when prompted.

As part of this migration, your @hee.nhs.uk email will be migrated to your @nhs.net account in the T1510 ODS container. This is due to governance requirements in which educational work must be contained within the T1510 ODS. If you have other @nhs.net accounts hosted on different ODS codes (i.e.: NHS England or Trust), please note at this stage we are not able to merge the accounts.

Please review and complete the list of Actions required before the email migration to nhs.net to ensure a smooth transition from your @hee.nhs.uk to your @nhs.net account. In the meantime, you may continue to use your @hee.nhs.uk mailbox as you do today until the switchover is complete.

You may continue using your @hee.nhs.uk email account during the email migration activities. However, please note, once the switchover has been applied, your T1510 @nhs.net email account will become your main email account and you will no longer be able to use your @hee.nhs.uk account for emails. Therefore, you will only be able to use your @hee.nhs.uk account for email until the switchover is complete.

Please note, in the short-term, you will continue to use your @hee.nhs.uk account to access other apps and services, such as collaborations tools (i.e.: Teams, SharePoint, OneDrive and all the other Office 365 apps). Migration of these apps will happen in sequence, and we will communicate with you nearer the time.

Automatic email forwarding (auto-forwarding) is a feature that automatically forwards all emails received in one inbox to another. After the switchover has been applied, an auto-forwarding rule will be enforced so that any emails sent your @hee.nhs.uk account is automatically forwarded to your T1510 @nhs.net email account.

Calendar permissions which you had access before the switchover have not been copied to your T1510 @nhs.net Outlook calendar. To restore calendar permissions, please follow the below steps:

1. Contact your colleagues and ask them to share their T1510 @nhs.net calendar with you by following the user guide Share your calendar. Please note, you can also follow this user guide to update how colleagues view your own calendar.

2. Once the calendar has been shared, follow the steps to Open another person’s calendar.

Please consult the following articles for more information:

• Switchover Commencement Guidance
• Post email switchover ways of working

If you have any outstanding questions, please contact us via email on england.migrationsupport@nhs.net.

Please continue to align with your regional IT Support Team if you are experiencing issues with your @hee.nhs.uk or @nhs.net account.