Office 365 Known Issues & Guidance

Expected error message experienced by NHSmail users who have not accepted the Acceptable Use Policy (AUP)

The user should have the Teams Call Recording setting as the app toggle in the user policy. There is a known issue whereby sometimes the Teams Call Recording setting will not be set correctly for users .

Known Error: There is an issue whereby the the Teams group created via portal does not appear initially in the client and can take some time before appearing to the user.

Known Error: The current two year retention policy is not suitable for high volume accounts (user mailbox, shared mailbox and application/resource mailbox) as the tenant can only have a maximum of 1000 exceptions to a policy

Local admins may see an issue when trying to remove delegation permissions on User Accounts, Shared Mailboxes or even Distribution Lists.

We are aware of an issue where users report they don’t have access to certain applications or features after being added or updated in a User Policy.

We are aware of issues around users not being able to send emails from shared mailboxes and accounts that they have delegate access to if the mailbox is not appearing in their “permissions” tab in portal.

This is a known issue, the OneDrive usage in the Microsoft 365 center, count from all libraries within the site collection.