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Retention Policy not suitable for high volume accounts

Issue description

The current two-year Exchange Online Global Retention Policy (GRP) is not suitable for certain workflows that involve high volume mailbox accounts, issues from this can affect all account types including: User, Shared, Application and Resource mailboxes.

Latest update and guidance

There are a few options available for users.

  • To create a new mailbox and set up a redirect.
  • To raise a request with the NHSmail Helpdesk (helpdesk@nhs.net) for our engineers to run the mailbox through MFA(Managed folder assistance). This will clear down any items older than 2 years.
  • To raise a request with feedback@nhs.net to get approval to enable Auto Expanding Archive.
  • To raise a request with feedback@nhs.net to be removed from GRP and have the deleted emails purged. This only targets content within the eDiscovery folder. The mailbox will then be readded to GRP. This process is preapproved for Application Accounts only.
Updated on 25/04/2022

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