Issue description
The current two-year Exchange Online Global Retention Policy (GRP) is not suitable for certain workflows that involve high volume mailbox accounts, issues from this can affect all account types including: User, Shared, Application and Resource mailboxes.
Latest update and guidance
There are a few options available for users.
- To create a new mailbox and set up a redirect.
- To raise a request with the NHSmail Helpdesk (helpdesk@nhs.net) for our engineers to run the mailbox through MFA(Managed folder assistance). This will clear down any items older than 2 years.
- To apply the Auto Expanding Archive Function Auto-Expanding Archive Mailbox – NHSmail Support
- To raise a request with feedback@nhs.net to be removed from GRP and have the deleted emails purged. This only targets content within the eDiscovery folder. The mailbox will then be re-added to GRP. This process is preapproved for Application Accounts only.
This was investigated as part of problem record PRB0183368.
| Last Reviewed Date | 03/10/2022 |
