View the status of the request

User(s) can check the status of the self-service leaver/joiner request they have raised

To check the status of the self-service leaver/joiner request

1. Click Profile in the navigation bar at the top of the screen

 

 

2. Select the Self-Service tab

 

 

 

The status of the request will be displayed if the request is Pending Approval, Approved or Rejected

Status: Approved or Pending (as shown)

Status: Rejected (as shown)

Handy Hint

If the request to be marked as a leaver has been actioned by one of the approver(s) and the request to be marked as a joiner is pending approval (As shown above), it will be the user’s responsibility to follow-up with the new organisation’s Local Administrator so that the account can be marked as a joiner to the new organisation.

If the request to be marked as a leaver or a joiner has been fulfilled by a Local Administrator via a different method already, the user will not see the status of their request. It will appear as blank and Nominate Myself as Leaver button will be disabled (as shown below).

 

Additional Information

  • A notification email is sent to the user upon approval and rejection of the request.
  • If you have submitted the request to be marked as a leaver or a joiner in error, please contact the Local Administrator of the respective organisation and request the Local Administrator to reject the request.
  • Failing to join a new organisation within 30 days of the account being marked as a joiner to the new organisation, the account will be deleted as per Data Retention and Information Management Policy
  • For more information please see the Leavers and Joiners Guide.

Updated on 03/12/2021

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