We are aware of issues around LA’s not being able to update User Policies in Portal as the receive an error stating ‘There are only #” licences available for this organisation, a maximum of # users can be added to the policy’. This prevents LA’s from performing any updates to User Policies including adding licenses or users.
Latest updates and guidance:
This is being investigated as part of problem record PRB0190235 and bug 54247.
For now users can raise a ticket with the NHSmail Helpdesk (firstname.lastname@example.org) to have the portal team manually add/perform any desired updates to the User Policy.