Issue Description
We are aware of an issue on Portal where, when an attestor attempts to restore a deleted guest user through the Guest Access tab on the Portal, the action fails, and the error message “The guest user cannot be restored as it has been permanently deleted” is displayed. This issue occurs when there are multiple deleted entries for the guest user in the database.
Latest Updates and Guidance:
This is being investigated under problem record PRB0225777.
The user needs to raise a Service Request with the Helpdesk (helpdesk@nhs.net) and the Portal Team will delete the other deleted entries from the DB after further inveatigations.
