1. Home
  2. Guidance
  3. Relay
  4. NHSmail- Bring Your Own MX Guide

NHSmail- Bring Your Own MX Guide


This short guide provides an overview of the NHSmail Bring Your Own Mail Exchange record (BYO-MX) solution. This solution is primarily provided for organisations migrating from their local on-premise email services to NHSmail and want to enable their users to continue to receive emails on their legacy email addresses for a period.

When an organisation migrates to NHSmail, their email address will change from their current username@organisation.nhs.uk to username@nhs.net (and sub-domain equivalent). This means that any emails sent to the legacy email address will not be received by users without a cutover solution in place. BYO-MX enables a more graceful cutover and enables communications to be routed from the legacy email address to the new NHSmail inbox.

Solution Summary

Any organisation migrating to NHSmail will be able to cutover their MX record to the NHSmail service. Once migrated to NHSmail, each user will have their legacy email address mapped to the NHSmail account as an alias. The organisation migrating to NHSmail will need to ensure that their local DNS Team change the value of their MX record from the on-premised mail server to NHSmail. The configuration required to do this will be provided by the Accenture Team at the appropriate cutover point.

Solution Limitations

The limitations of the solution are outlined below:

  • The BYO-MX solution will be in place for a period of 6 months following the migration only after this the subdomains will be removed from relay and only the primary @nhs.net accounts will be used.
  • Only 1 single MX record (i.e. the primary organisation.nhs.uk only) for each migrating organisation. If more are required, organisations should contact NHS Digital (feedback@nhs.net) who will review the impact on the NHSmail service.
  • The BYO-MX address will be applied as a secondary email address. The purpose is to continue to receive email only. The primary email address will always be the user’s @nhs.net email address.
  • The BYO-MX solution is only available to users who have been migrated to NHSmail from the legacy on-premise service. Any new users created on NHSmail following the migration will not be in scope for the BYO-MX solution.
  • The BYO-MX solution is available as part of the Accenture Managed Migration Service. Organisations following a self-service migration will be able to call-off support for implementing the BYO-MX solution from the NHSmail Additional Services Catalogue.
  • After BYO-MX has been fully adopted and subdomains removed from the relay Accenture will ask NHS Digital to remove the trust original MX record from HSCN and Internet DNS



Updated on 15/02/2021

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
back to top