Local Administrator Webinars


We have set up fortnightly Microsoft Teams meetings to support our Local Administrator community. We will be running these as informal sessions with lots of opportunity for you to ask questions.

The LA webinar is held every fortnight on a Friday at 12.30-1.30pm. The next webinar is scheduled for Friday 20 May 2022.

LA webinar details

The LA webinars are hosted in the NHSmail Local Administrator Collaboration Team > NHSmail webinar channel. Please use the below link to access the meeting invite or go via the NHSmail webinar channel.

LA webinar invite

If you are unable to access the channel please contact feedback@nhs.net.

LA webinar agenda

important note:

Please use the appropriate escalation for organisation/user specific issues, the following will provide guidance – Complaints and Escalations Process – NHSmail Support. If you bring specific individual cases you maybe interrupted and referred to this guidance.

Complaints and Escalations Process – NHSmail Support

General Updates – NHSmail Collaboration Services Team

Technical Updates – NHSmail Collaboration Technical Team

Guest Speaker – new releases/key updates, 10 minutes max plus questions

Digital Workplace – your time to highlight benefits to the wider community from utilising the shared tenant functionality, 10 minutes max plus questions

Panel for open questions – NHSmail Collaboration Services Team, NHSmail Collaboration Technical Team, Accenture Service Team

NHSmail ICS live event recording – 8 December 2021

For the attention of CCG Primary and Local Administrators

A Live Event was held on Wednesday 8 December 2021, 3pm to 4pm to showcase the NHSmail reconfiguration approach to reflect the introduction of Integrated Care Boards (ICBs) and abolition of CCGs.

This webinar focused on how the expected April 2022 changes will be reflected in NHSmail. 

The recording is available below: 

NHSmail ICS Live Event – 8 December 2021

Recorded LA webinar sessions

22nd April 2022

Key updates

Service Management updates:

 Egress have combined their plugin with LFT after reacting to feedback, this is going through testing, a link will be provided and a support site updated.

Confirm that MFA is on compromised only accounts, this is just a recap of something that has been mentioned before. A date will be announced subject to testing.  A support site article will also be updated.

Slough had a core switch and perimeter switch on 08/04/2022 which went through without issue, the Hemel On-Prem DC Core Switch and Perimeter Switch Software Upgrade will take place on the 6th May.

Revisited the escalations process

NHSmail Incident Procedure

Complaints and Escalations Process

 TA updates from Anne Anghelache

 – Sensitivity labels coming soon coming around May – date to be confirmed

– Shared Channels

– Blocked filetypes

– Solution to address the deprecation of TLS 1.0 and 1.1

08th April 2022

Key updates

Data sensitivity – presentation from our Accenture colleagues Diulia and John

Viva Insight – presentation from Microsoft’s Jack Lauricourt

Digital Heroes – Digital Heroes – NHSmail Support nearly at our target of 3000

TLS comms – have been sent to over 1000 orgs to your PLA for the period 12-18 March 2022

CCG short name – written to every PLA impacted by the ICS creation

PLA role – should not be using an Out of Office (OOO) to state they don’t monitor their account

NHSmail Roadmap – has been updated. Please pay specific attention to the new Deprecation Roadmap, ensure you pass this detail to your infrastructure teams who would deal with this

NCSC Cyber Aware – NCSC.GOV.UK campaign, use three random words as a password. Already in our guidance, please re brief your user base

Security filters – amendments taking place, may result in NDR being received – Non Delivery Reports (NDRs) – NHSmail Support

MFA on compromised account – via portal release expected May

Slough DC – rescheduled work, due tonight

25th March 2022

Key updates

York release (key items)

  • New system role: O365 Licence Admin (User Policy Management) – this role can add or remove users from a user policy on the system.
  • Teams 1:1 call recording toggle (User Policy – 1:1 recording) has been added to User Policies and our recording guidance has been updated to reflect any relevant information around recording storage.
  • Recent Log Ons (Recent Log On audit) – audit information available via the user management screen to help with the management of lock out events by showing details of all recent log ons including date/time, device and IP information, risk and result of the log on attempt.
  • User Policy can be added as a searchable item in the User Management screen (User Policy search field option)
  • Out of Office messages can now be set on shared mailboxes via the Portal (Shared Mailbox – OOO)

MFA enforcement for compromised accounts

As part of enhancing the security on the platform, we will be introducing a platform-wide change that will enforce MFA on any account that has been identified as compromised.

Please ensure that your organisation is aware of the MFA options available on NHSmail:

We recommend that you encourage all your users to add a mobile number to their account where possible – this can be hidden from the Directory – to ensure they are able to access MFA should their account be compromised.

In instances where a mobile cannot be added to an account, the Authenticator app or FIDO tokens can be used.

Basic Auth Deprecation
Basic authentication will be turned off on POP/IMAP instances on the platform and we are working with Microsoft on this. Currently the timescales for this are October 2022.

We will be sending out comms to all relevant organisations and LAs around this starting from April which will include a data set showing the affected instances in your organisation and details of what actions are required.

Microsoft deprecation of TLS 1.0 and 1.1 in Azure Active Directory and ADFS:
As outlined in the LA communications sent in February, TLS versions 1.0 and 1.1. are no longer with the latest security requirements and are being retired. We strong advise that you start transitioning to TLS 1.2 as soon as possible to avoid any service impacts when TLS 1.0 and 1.1 are disabled on 30 June 2022.

We will be sending out further communications around this over the coming weeks and months.

Office 2010

Connectivity until 1 May 2022 – excellent work so far to move away from 2010, but we need a last concerted effort to move users off this. We’ll post a list of the top 20 organisations who are still using Office 2010 into the channel shortly for awareness.

TA Update

Topics covered:

  • Deprecation road map
  • Intune hybrid join
  • Telephony via Teams project update

Guest Speaker
Accenture (Hector) – OneDrive Delegate Access capability

11th March 2022

Key updates

Joined by Egress on some initiatives they’ve been working on and an update of the security features of NHSmail, including compromised accounts and EOP

Compromised accounts – MFA will be enrolled onto all compromised accounts without exception

Portal release – on target for w/c 14th March, subject to testing. Currently includes EOL create accounts and user access to another user’s OneDrive for a period of 8 hours, one item to note it will give the delegate AND grantee access to the OneDrive. You need to set your own guidelines for this use, NHSmail will not be governing this

Outlook 2010 – issue with windows 7 and TLS 1.2 impact being not able to gain access. Please use the Easy as note here – Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com)

25th February 2022

11th February 2022

Key updates

TLS Deprecation

Reminder of upcoming changes to the support for TLS 1.0 and 1.1 in Azure AD and ADFS. TLS versions 1.0 and 1.1 are no longer compliant with the latest security requirements and are being retired – as such we strongly advise that organisations start transitioning to TLS1.2 as soon as possible to avoid any service impacts.

Initial checks have identified that there are connections to business applications which are still using unsupported actions. Please ensure that you identify any users or applications within your organisation where unsupported TLS versions are still being used and ensure that appropriate actions are taken to transition these. Further guidance is available on the NHSmail support site.

The deadline for the deprecation is 30 June 2022.

Digital Heroes
As I know you’re all keen beans who like to champion technology in your own organisations, I wanted to make you all aware of the NHSmail Digital Heroes initiative.

A Digital Hero is a technology champion who will help colleagues improve their digital skills and provides training to those involved. This is a great way to help build peer learning networks in your organisations around Teams & O365. We’re currently recruiting for the first cohort which starts on 21 Feb and is open to 400 people. A further 400 people will be able to join the future cohort that is planned for March/April time.

People can sign up to take part via the NHSmail support site – Digital Heroes

Company communicator

Company Communicator will be pinned in Teams. This is something that was highlighted in the recent NHSmail survey as something that users would prefer to see rather than having updates appear as just another chat message in the list.

Local Company Communicator
We’re aware that some of you have asked about accessing your own local version of Company Communicator for use within your own organisations. This is now in the final stage of Technical assessment and we hope to be able to provide further details on when this will be available to you in the near future.

Office 2010 connectivity

Connectivity until 1 May 2022 – excellent work so far to move away from 2010, but we need a last concerted effort to move users off this.

We’ll post a list of the top 20 organisations who are still using Office 2010 into the channel shortly for awareness.

Any queries on this, please contact windows10@nhs.net

28th January 2022

Key updates

Brief SM updates:

Wellington 2.0 portal release, https://support.nhs.net/2022/01/wellington-2-0-release-content-summary/ support site summary released.

LA bulletin sent out 28 January – Local Administrator (LA) bulletin – 28 January 2022 – NHSmail Support one of the topics of which, is;

Microsoft Depreciation of TLS 1.0 and 1.1 in Azure Active Directory (AAD) and Active Director Federated Services (ADFS)

On 31 January 2022 Microsoft are planning to deprecate their support for TLS 1.0 and 1.1 in Azure AD (AAD) and Active Director Federated Services (ADFS). TLS versions 1.0 and 1.1 are no longer compliant with the latest security requirements and are being retired. We strongly advise that you start transitioning to TLS 1.2 as soon as possible to avoid any service impact.

 TA updates from Mark Ward

Unsupported browser stats

Mailbox report – byte values will be changed to a more useful representation

New portal role for policy management under development

New app approval: Adobe Acrobat DC for editing PDF files is now available in Teams, but this is a licenced feature

Same Sign On  – guest speaker from Accenture

​Mark introduced John Anderson to discuss same sign on  – PowerPoint to be shared

14th January 2022

Key updates

Company Communicator – pass on survey request to complete to your user base. Two reminders will be sent.

Password changes and LA comms – Application account letters are not going out with the mailbox id, this is being addressed in the point release due w/c 24 January.

More training is available – https://support.nhs.net/knowledge-base/n365-shared-tenant-virtual-training/

Portal release – The tentative date is W/C 24/01/2022 for a point release, this will be for the create account directly onto EXO that was descoped from Wellington.  York Release is has tentative dates W/C 21/02/2022.

Archived LA webinar session recordings

Please visit archived LA webinar session recordings to access the webinar recordings.

Updated on 12/05/2022

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