We are currently seeing an issue with users’ data is showing incorrectly between Portal and AD/Exchange. A user may have updated their name and email address successfully in Portal but those changes have not been replicated in AD/ Exchange causing a data mismatch.
Latest update and guidance
This issue is being investigated under PRB0187117.
If you notice this issue please raise a request with the helpdesk (email@example.com) and our engineers will be able to correct this.