Latest information on user account hygiene change, what this means, new management lifecycle for user accounts, and what a user needs to do

We are aware of an issue where user’s with the Primary Local Admin role should be able to grant other users within the same organisation Primary Local Admin roles, however, currently they are only able to grant PLA access when they only have admin roles associated to one organisation. Therefore, if a user is a PLA to two organisations, they are unable to grant PLA access to other users

This article contains frequently asked questions to support users facing issues during the registration or sign in process with your NHS Smartcard

This manual provides step-by-step information to access NHSmail services using your NHS Smartcard

The interim process defined below has been created to allow Organisations to enable MFA in bulk for 50 users or more. Following the below steps will ensure that MFA is applied to the users provided in both the NHSmail tenant and via the Portal

These frequently asked questions (FAQs) apply to Optometry

Guidance for Optometrists using NHSmail

NHSmail accounts can be requested on your behalf by the optometry site you work from the most frequently

Latest information on security questions review, recommended LA Administrator (LA) action password reset process review, Multi-Factor (MFA) bulk edit coming to NHSmail, Self Service password reset, Multi-Factor Authentication (MFA) for key business accounts, recommended LA spam/malicious email identification and compromised account guidance

This manual provides step-by-step information to access My Identity Portal and remove an NHS Care Identity (Smartcard) registration from NHSmail