This information attached will inform you how to update security questions for your account.

How to reset a password for a user

To keep your account secure you will need to change your password every 365 days.

Latest information on some new developments coming soon to the NHSmail service including new password policy, account lockouts, login event reporting and NHS Digital move to Skype for Business.

Users should be aware that when prompted for NHSmail login credentials Outlook by typically offers the local domain username and only requests a password.

How to set up security questions and answers

When your password needs to be reset or updated you can visit the self-service page and update your password. If your user name and password keeps being rejected your account may be locked and require a password reset to re-gain access.

Information to assist with ensuring your account is ready to use self-service password reset and unlock functions.

Once you have received your log-in details, go to www.nhs.net where you can access your email account and visit the support pages for help and guidance.

Information to assist organisations with ensuring their network environment is correctly configured to minimise the occurrence of account lockouts across their userbase.