User Account Secret

New users of NHSmail are required to set their user account secret via the NHSmail Portal to complete their initial account setup. The user account secret will be used to verify your identity in certain scenarios. For example, if you need to contact your Local Administrator to unlock your account or reset your password on your behalf

The user account secret is required to verify your identity in certain scenarios. For example, if you need to contact a Local Administrator or helpdesk agent to unlock your account or reset your password on your behalf.

Local Administrators will have the ability to resecure an NHSmail account when a user cannot remember their user account secret , user has forgotten their security question and answers, or user has made unsuccessful attempts in authenticating themselves to perform an admin operation on their accounts.