Types of Account Status

This article summarises the different NHSmail shared mailbox account statuses that are applied in the NHSmail Portal.  Statuses are refreshed weekly.

Active – A shared mailbox account that has sent an email in the last six months.

Inactive – A shared mailbox account that has not sent an email in the last six months.

We recommend that shared mailbox owners send an email at least once every four to five months, to avoid inactivity and subsequent deletion after six months.

Note: Shared mailboxes with an inactive status will be eligible for deletion.