INC40961494 – NHSmail Portal unresponsive – RESOLVED

Announcements, Service Issues Habiba Tabasum

19/01/2024 09:15:00 AM

Issue Status: RESOLVED

NHS Service Bridge Reference: INC0123712

Microsoft Ticket Reference: 2401190030003037

Issue Description: We are aware of an issue where users are unable to access the NHSmail Portal.

For access to emails, kindly use the following link – https://outlook.office.com/mail/

Final Update: 19/01/2024 17:00:00 PM – Engineers have been investigating the issue and are working closely with Microsoft. Although a root cause is yet to be confirmed, logs and associated error messages identified point to a database issue causing it to become non-responsive. Investigations continue as a priority but no further recurrence of the issue has been seen.

We apologise for any inconvenience caused and will provide additional details as they become available.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net