Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users are seeing under reported, inaccurate, or temporarily missing Copilot for Sales data in Microsoft Viva Insights – ONGOING

Announcements Shagufta Naaz

25/02/2026 8:38:00 AM

NHSmail Reference: INC46758274

Microsoft Reference: CP1238578

Issue Status: ONGOING

Issue Description: Users are seeing under reported, inaccurate, or temporarily missing Copilot for Sales data in Microsoft Viva Insights.

More info: This affects the following three Copilot for Sales adoption metrics:

– Generate email draft actions taken using Copilot for Sales
– Review CRM record summary actions taken using Copilot for Sales
– Create CRM record actions taken using Copilot for Sales

Those without a premium Copilot for Sales license aren’t included in analysed population.

Current Update: 11/03/2026 09:00:00 AM– The fix deployment preparations are ongoing, and they will continue to anticipate that once the deployment is initiated it will complete by Monday, March 23, 2026

Scope of impact: Your organisation is affected by this event, and users that access Copilot for Sales data in Microsoft Viva Insights are impacted.

Root cause: An upstream service change created mapping issues, which is causing impact.

Next update by: Friday, March 20, 2026, at 1:00 AM UTC