Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to use the copy and paste function in Microsoft Teams desktop client chats – ONGOING

Uncategorised Arpan Das

16/04/2026 9:20:00 AM

NHSmail Reference: INC46800846

Microsoft Reference: TM1279908

Issue Status: ONGOING

Issue Description: Users see multiple impact scenarios for Microsoft Copilot (Microsoft 365) functionalities in Microsoft Teams.

More info: Impacted users report that they are unable to copy and paste URLs, text, and images in Microsoft Teams desktop client chats, as the paste option appears greyed out when using the right-click dropdown menu method.

To bypass impact, we recommended that users attempt to copy the intended URLs, text, and images using Ctrl + C and paste using Ctrl + V for Windows, and corresponding Cmd + C and Cmd + V for Mac.

Current Update: 17/04/2026 9:20:00 AM– Microsoft has identified the potential underlying issue and are deploying a fix through a staged rollout, while continuing to monitor telemetry to confirm recovery.

Scope of impact: Any user attempting to use the copy and paste function in Microsoft Teams desktop client chats may be impacted by this event. This section may be updated as our investigation progresses.

Root cause: A recent update to the Microsoft Edge browser which Microsoft Teams leverages, contains a code regression resulting in impact.

Next update by: Tuesday, April 21, 2026, at 3:30 PM UTC