Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may see stale data for Copilot Usage and Copilot Chat reports in Microsoft 365 Copilot – ONGOING

22/07/2026 08:51:00 AM

NHS.net Connect Reference: INC46887184

Microsoft Reference: CP1435893

Issue Status: ONGOING

Issue Description: Some users may see stale data for Copilot Usage and Copilot Chat reports in Microsoft 365 Copilot.

Current Update: 22/07/2026 08:51:00 AM – Microsoft has identified an issue in which some users may see stale data for Copilot Usage and Copilot chat reports in Microsoft Copilot. They have identified that a portion of infrastructure responsible for populating up to date Copilot Usage and Copilot chat reports isn’t processing requests as efficiently as expected due to a sudden increase in traffic, which is resulting in impact. They are redistributing jobs on alternative healthy infrastructure to remediate impact.

Scope of impact: Some users who are attempting to view Copilot Usage and Copilot chat reports may be impacted.

Root cause: A portion of infrastructure responsible for populating up to date Copilot Usage and Copilot chat reports isn’t processing requests as efficiently as expected due to a sudden increase in traffic, which is resulting in impact.

Next update by: Thursday, July 23, 2026, at 7:00 PM UTC