Announcements

  • INC36002954 – Delayed Email Delivery – RESOLVED

    • 23/05/2023
      • Announcements
      • Service Issues
    • Habiba Tabasum

    24/05/2023 09:47:00 AM
    RESOLVED – Internal monitoring has identified an issue with handing mails off from the NHSmail Relay Gateway to Microsoft Exchange.

  • INC29834135 – NHSmail Delivery Delay – RESOLVED

    • 21/06/2022
      • Announcements
      • Service Issues
    • Aftab Alam

    21/06/2022 05:19:00 PM
    RESOLVED – We are aware of an issue this morning relating to mail delivery across the NHSmail platform. The issue is impacting mails being sent from nhs.net email addresses to external mail domains, and also messages from external domains to nhs.net mailboxes; testing appears to show that mails to and from the nhs.uk domain and from nhs.net to nhs.net are not impacted.

  • INC28274463– HSSI – RESOLVED

    • 13/04/2022
      • Announcements
    • Aftab Alam

    14/04/2022 09:35:00 AM
    RESOLVED – The NHSmail team are aware of an issue which is preventing the NHSmail Portal from being accessible.

  • INC25765708 – HSSI – RESOLVED

    • 20/12/2021
      • Announcements
    • Aftab Alam

    20-12-2021 17:00:00 PM
    RESOLVED – We are aware of an issue with some Admin users currently unable to perform updates to accounts within the NHSmail Portal; this includes account creation, user policy updates, and changes to attributes via the user details page.

  • INC25195556 – HSSI – RESOLVED

    • 25/11/2021
      • Announcements
      • Service Issues
    • Aftab Alam

    26-11-2021 09:15:00 AM
    RESOLVED – We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered, however, their delivery may be delayed.

  • INC24165150 – HSSI – RESOLVED

    • 29/09/2021
      • Announcements
    • Aftab Alam

    29/09/2021 04:34:00 PM
    RESOLVED – Remote Server returned ‘550 5.7.705 Service unavailable’. Access denied, tenant has exceeded threshold

  • INC22559061 – HSSI – RESOLVED

    • 14/07/2021
      • Service Issues
    • Aftab Alam

    14/07/2021 11:19:00 AM:
    We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered however at a reduced rate. Engineers are currently investigating.

  • INC19345425- HSSI

    • 14/01/2021
      • Service Issues
    • Aftab Alam

    Issue Reported: 14/01/2021 01:00
    Issue Status: CLOSED
    Issue Description: Multiple NHS services are not accessible due to connectivity issues.
    Current Update – 14/01/2021 05:55: BT have now completed the refreshing of the remaining HSCN core routers as of 05:30. This has now fully resolved the intermittent connectivity issues previously observed. Users may experience some slowness this morning as the systems stabilise.

  • Remain vigilant to Spam and Phishing Emails

    • 01/02/2018
      • Sending and receiving emails
    • Aftab Alam

    NHSmail users should never click on any provided link to verify their accounts. We would ask that all users remain vigilant to spam and phishing emails and report any suspicious emails to spamreports@nhs.net.

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