• INC38062100 – High Send Relay – RESOLVED

    05/09/2023 09:30:00 AM
    RESOLVED – We are aware of a transient issue impacting a small number of organisations utilising the High Send function on the Relay Gateway

  • INC36002954 – Delayed Email Delivery – RESOLVED

    24/05/2023 09:47:00 AM
    RESOLVED – Internal monitoring has identified an issue with handing mails off from the NHSmail Relay Gateway to Microsoft Exchange.

  • INC35997807 – Portal Local Administrator Functions – RESOLVED

    24/05/2023 08:30:00 AM
    RESOLVED – Please note, we are aware of an issue that appears to result in an error message when trying to undertake certain LA Admin functions on the NHSmail Portal. Engineers are investigating this as a priority and further updates will be provided as soon as possible. The error message received will begin “Request failed: An exception has occurred.: Cannot retrieve the dynamic parameters..”

  • 7016347354 – Issues Sending Mail to Microsoft Email Addresses – RESOLVED

    21/04/2023 14:00:00 PM
    RESOLVED – We are aware of an intermittent issue whereby some users might be unable to send mails to Microsoft related email domains such as Hotmail, Live and Outlook. The cause of the issue is under investigation with Microsoft but we believe it is related to rate limiting rather than the blocking of our IPs

  • INC35398047 – Shared Mailbox Access Issue – RESOLVED

    19/04/2023 17:00:00 PM
    RESOLVED – The NHSmail team are aware of some users being unable to access Shared Mailboxes from OWA and Outlook. Some users may not have the “open another mailbox” option

  • INC35358395 – Portal Slowness – RESOLVED

    17/04/2023 16:40:00 PM
    RESOLVED – We are aware of an issue with the NHSmail Portal preventing some users from connecting. NHSmail engineers are urgently investigating to determine the cause so we can mitigate it as soon as possible

  • INC35148773 – Portal Slowness – RESOLVED

    04/04/2023 18:00:00 PM
    RESOLVED – We are aware of an intermittent issue relating to Portal slowness when searching for individuals in the User Management page, and/or opening the User Details page once the search has completed

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