• INC34124462 – Portal Slowness – RESOLVED

    02/02/2023 17:13:00 PM
    RESOLVED – We are aware of an intermittent issue relating to Portal slowness when searching for individuals in the User Management page, and/or opening the User Details page once the search has completed

  • INC34106234 – Portal Slowness – RESOLVED

    01/02/2023 15:10:00 PM
    RESOLVED – We are aware of an intermittent issue relating to Portal slowness when searching for individuals in the User Management page, and/or opening the User Details page once the search has completed

  • INC33981101 – Portal Slowness – RESOLVED

    25/01/2023 16:30:00 PM
    RESOLVED – We are aware of an intermittent issue that impacted a small subset of users this morning and resulted in Portal slowness when searching for individuals in the User Management page, and/or opening the User Details page once the search has completed.

  • INC33938944 – Teams Group Status – RESOLVED

    24/01/2023 15:17:00 PM
    RESOLVED – We are aware of an issue which has resulted in the status for a number of Teams in the Portal UI having been incorrectly changed to ‘Deleted’

  • INC33605143 – Intermittent Portal Slowness – RESOLVED

    05/01/2023 09:00:00 AM
    RESOLVED – We have been made aware of an issue which may potentially impact a small subset of users accessing the NHSmail Portal. This issue began at approximately 10:19 and is being investigated as a priority by our Portal engineer

  • INC32900914 – Mail Delivery Issue – RESOLVED

    24/11/2022 17:00:00 PM
    RESOLVED – We are aware of an issue causing a delay to email delivery via the Relay this morning. We believe at this time that the impact is on mail from external senders to nhs.net mail accounts only, and potentially mail sent via the high-send relay (sometimes referred to as the SMTP Relay). Mails from nhs.net to nhs.net are unimpacted, as are mails from nhs.net sent externally

  • INC32758957 – Mail Delivery Delay – RESOLVED

    16/11/2022 09:30:00 AM
    RESOLVED – We are aware of an intermittent issue potentially causing a delay to mail delivery from external emails to the nhs.net domain. The maximum delay currently identified appears to be 30 minutes, however, most mails are being delivered without issue or delay. Mails sent via the SMTP Relay (or high-sending solution) could also potentially be impacted. Mails sent from nhs.net to nhs.net that are not part of the high-sending solution are not impacted

  • INC32508992 – Migration Pending Status for newly created NHSmail accounts – RESOLVED

    03/11/2022 09:30:00 AM
    RESOLVED – Please note, we are aware of an issue which has caused a delay in account migration. The issue identified may result in newly created accounts remaining in the “MigrationPending” status for longer than usual. We are working to remediate this as quickly as possible

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