• INC25302528 – Intermittent Portal Slowness – RESOLVED

    30/11/2021 17:38:00 PM
    RESOLVED – NHSmail engineers are aware of potential NHSmail Portal slowness and are investigating the issue currently. This alert came via internal service monitoring.

  • NHSmail Helpdesk Telephony Issue – RESOLVED

    26-11-2021 19:25:00 PM
    RESOLVED: Please note, we are aware of an issue which prevented users who had called the NHSmail Helpdesk from connecting with an Agent. This issue has now been resolved. Should you experience this issue again, please send a mail to Helpdesk@nhs.net for attention. This outage lasted approximately 30 minutes between 19:25 and 19:55 but has now been fully resolved.

  • INC25195556 – HSSI – RESOLVED

    26-11-2021 09:15:00 AM
    RESOLVED – We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered, however, their delivery may be delayed.

  • INC22958107 – Incident – RESOLVED

    04/08/2021 10.30 AM:
    RESOLVED: We are aware of an issue relating to notifications regarding the NHSmail platform Data Loss Prevention (DLP) policy.

  • INC22559061 – HSSI – RESOLVED

    14/07/2021 11:19:00 AM:
    We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered however at a reduced rate. Engineers are currently investigating.

  • INC21947958 – Incident – RESOLVED

    16/06/2021 02:34 PM
    RESOLVED: We are aware of an issue where end users who have their password reset and where the box has been ticked to confirm a new password must be created at next login, are receiving an error message “Incorrect ID or Password”.

  • INC21647370 – Incident – RESOLVED

    04/06/2021 03:45 PM
    RESOLVED: We are aware of an issue where a small number of users have reported issues post password reset and are unable to access emails and portal using the temporary password. Getting the error “Incorrect ID or password”.

  • INC21618413 – Incident- RESOLVED

    04/06/2021 12:22 PM
    RESOLVED: We are aware of an issue with some users being unable to use send.nhs.net.

  • INC21369143 – HSSI – RESOLVED

    26/05/2021 09:50 AM
    RESOLVED: We are aware of an issue causing a delay to mails being sent from external domains via the internet, and from the nhs.uk. domain, to recipients using the nhs.net domain. Engineers are investigating the issue as a priority and hope to have it resolved as soon as possible.

back to top