• INC31284050 – Account Creation Password Issue – RESOLVED

    25/08/2022 18:35:00 PM
    RESOLVED – We are aware of an issue this morning preventing a small subset of users from being able to utilise a temporary password issue through NHSmail. Engineers are investigating currently and are working to identify the issue ASAP. A password reset will resolve the issue and allow the user to gain access

  • INC31237965 – Account Creation Password Issue (NAS) – RESOLVED

    23/08/2022 23/08/2022 16:50:00 PM
    RESOLVED – We are aware of an issue this afternoon which is preventing a small number of users from accessing newly created CSR Accounts on the National Administration Service

  • INC31018469 – NHSmail AD Sync Issue – RESOLVED

    11/08/2022 17:15:00 PM
    RESOLVED – We are aware of a small number of users who have been unable to use their recently changed NHSmail account password

  • INC30766572 – NHSmail Password Issue – RESOLVED

    27/07/2022 11:47:00 AM
    RESOLVED – We are aware of an issue this morning relating to the creation of new passwords and changing of passwords on the NHSmail platform

  • INC30335772 – NHSmail Delivery Delay – RESOLVED

    06/07/2022 17:11:00 PM
    RESOLVED – We are aware of an issue this morning relating to mail delivery from external mail domains to nhs.net mail accounts.

  • INC29834135 – NHSmail Delivery Delay – RESOLVED

    21/06/2022 05:19:00 PM
    RESOLVED – We are aware of an issue this morning relating to mail delivery across the NHSmail platform. The issue is impacting mails being sent from nhs.net email addresses to external mail domains, and also messages from external domains to nhs.net mailboxes; testing appears to show that mails to and from the nhs.uk domain and from nhs.net to nhs.net are not impacted.

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