Microsoft 365 Alert : Service Degradation – Microsoft Intune – Admins are unable to deploy apps to user-enrolled iOS devices – RESOLVED

05/08/2022 08:16:00 AM (BST)

Microsoft Reference : IT409381

NHSmail Reference : INC30922943

Issue Status : RESOLVED

Issue Description : Admins are unable to deploy apps to user-enrolled iOS devices.

More info : Impact is specific to admins with users on user-licensed Volume Purchase Programs (VPP) and affects any user who has been assigned a VPP app with VPP user licensing but hasn’t yet accepted terms and conditions on the device.

Admins may see the following error:

“Licensing – waiting on invite sent to user”

Users expecting to receive deployed apps will see the following error:

“Apple ID association failed. An Apple ID has already been associated with the VPP account of the invite code.”

Scope of impact : Impact is limited to a subset of user-enrolled iOS devices with VPP that have yet to accept terms and conditions.

Final Update : 10/08/2022 12:15:00 PM – Microsoft confirmed that the deployment of the fix is complete, and their telemetry shows the issue has been remediated.

Root cause : A recent service update contains a code error which causes a client state sync failure, resulting in impact.

Next steps : Microsoft are reviewing our standard service update procedures to avoid similar impact in the future.

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