05/08/2022 08:16:00 AM (BST)
Microsoft Reference : IT409381
NHSmail Reference : INC30922943
Issue Status : RESOLVED
Issue Description : Admins are unable to deploy apps to user-enrolled iOS devices.
More info : Impact is specific to admins with users on user-licensed Volume Purchase Programs (VPP) and affects any user who has been assigned a VPP app with VPP user licensing but hasn’t yet accepted terms and conditions on the device.
Admins may see the following error:
“Licensing – waiting on invite sent to user”
Users expecting to receive deployed apps will see the following error:
“Apple ID association failed. An Apple ID has already been associated with the VPP account of the invite code.”
Scope of impact : Impact is limited to a subset of user-enrolled iOS devices with VPP that have yet to accept terms and conditions.
Final Update : 10/08/2022 12:15:00 PM – Microsoft confirmed that the deployment of the fix is complete, and their telemetry shows the issue has been remediated.
Root cause : A recent service update contains a code error which causes a client state sync failure, resulting in impact.
Next steps : Microsoft are reviewing our standard service update procedures to avoid similar impact in the future.