You will need to use your security questions and answers to complete the self-service password reset process or when contacting your Local Administrator for support with activities such as account lock out. You can update your security questions at any time through the Portal. You should do this if the answers to the questions change, you think someone may know the answers to your questions or if you are having trouble remembering the answers to your current questions.
There are two methods to update your security questions and answers:
1. Self-Service Update
2. Admin Process – this will be followed if you cannot remember your current security questions and answers
- Refer to Updating security questions: Admin Process for further information on this process
- Refer to Finding a Local Administrator for further information on identifying your Local Administrator
If you believe you know your current security questions and answers, you can trigger the reset process via your own account.
|Last Reviewed Date||28/10/2022|