New users of NHSmail are required to set their user account secret via the NHSmail Portal to complete their initial account setup. The user account secret will be used to verify your identity in certain scenarios. For example, if you need to contact your Local Administrator to unlock your account or reset your password on your behalf

The user account secret is required to verify your identity in certain scenarios. For example, if you need to contact a Local Administrator or helpdesk agent to unlock your account or reset your password on your behalf.