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Intune Trial – Help & Support Channels

IMPORTANT NOTE:

The Intune Trial (Intune Private Beta) is not a production service. Please do not contact the NHSmail Live Service Team with any queries or issues related to the Intune Trial as they will be unable to assist you.

All Intune Trial participants should contact their local IT Admin/s or follow the guidance in the Organisation Specific Support section of this article if the FAQ’s offer no resolutions. 

This article is intended to support all participants taking part in the Intune Trial (Intune Private Beta) between 6th April 2021 and 30th April 2021. Outlined below are the Help and Support channels available to Intune Trial participants.

If you have any questions on the information contained within this article please contact your local IT Admin/s.

1. FAQ’s

You can check the Intune Trial FAQ’s to see if you are able to resolve your query quickly and easily without needing to seek assistance.

2. Organisation Specific Support

If you require further assistance, then you should contact your local IT Admin/s by following the guidance outlined below:

Central Surrey Health (CSH)

If you are an Intune Trial participant at Central Surrey Health please contact this service desk email: servicedesk@cshsurrey.co.uk

County Durham and Darlington NHS Foundation Trust (CDDFT)

If you are an Intune Trial participant at County Durham and Darlington NHS Foundation Trust please contact this service desk email: cddft.intune@nhs.net

Herefordshire and Worcestershire CCG (HWCCG)

If you are an Intune Trial participant at Herefordshire and Worcestershire CCG please raise any issues or problems via the process that you will have been provided with. You can also contact this service desk email: hwintunesupport@nhs.net

Imperial College Healthcare NHS Trust (Imperial Healthcare)

If you are an Intune Trial participant at Imperial College Healthcare NHS Trust please raise any issues or problems by contacting: john.stevenson5@nhs.net

Updated on 16/04/2021
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