This guidance provides information to organisations on the approach being deployed by NHSmail for the adoption of Multi-Factor Authentication (MFA) for all users across the NHSmail platform from 3 July 2023, with full implementation expected to be finished by the end of June 2024. This guidance is correct at the date of publication and will be updated iteratively as planned activity is delivered.

This article contains answers to frequently asked questions about the new Portal.

This article contains frequently asked questions about NHSmail and NHS Care Identity sign in

NHSmail & NHS Care Identity Service Sign In is a service that will allow NHSmail users who have a NHS Care Identity (Smartcard) account to sign in with it and access services supported by NHSmail via supported web browsers

Safe Attachments Protection is being enabled for all NHSmail users to protect and enhance the security of the platform

Safe Links Protection is being enabled for all NHSmail users to protect and enhance the security of the platform

This manual provides step-by-step information to access My Identity Portal and register your NHS Smartcard with NHSmail following a one-time 3 step process.

This article contains information and resources to support local NHS organisations to perform the required readiness and rollout activities for the adoption of MFA

When an E2EE call is initiated, the communication between both parties in the call is encrypted from end-to-end. No other party, including NHS England or Microsoft, has access to the decrypted conversation. If E2EE is not enabled, Teams still secures a call or meeting using encryption based on industry standards. Data exchanged during calls is always secure while in transit and at rest.

We’re delighted to welcome you to NHSmail, the national secure collaboration service for health and social care.