How to reset a password for a user

This is a guidance document and outlines the actions that users and local administrators should take in relation to NHSmail accounts when a user joins and/or leaves an organisation.

To make sure that you don’t miss any emails that still need to be actioned, please regularly check the ‘Junk E-mail’ folder within your mailbox, including any shared mailboxes that you manage.

How to raise a ticket through the self service portal.

Unlocking a user's account

30 July 2020 - Planned change - Application accounts

This article provides information on how to perform a blank update on a user's account