Portal Known Issues & Guidance

There is a known issue around LA’s not being able to update User Policies in Portal as the receive an error stating ‘There are only #” licences available for this organisation, a maximum of # users can be added to the policy’. This prevents LA’s from performing any updates to User Policies including adding licenses or users.

We are aware of a missing validation when importing users into existing or new User Policies in Portal. If the CSV file includes users who haven’t accepted AUP then they should receive a validation message informing them who needs to be removed for a successful import. Instead, the page loads endlessly after selecting the upload button.

We are aware of an issue on Portal where, when an attestor attempts to restore a deleted guest user through the Guest Access tab on the Portal, the action fails, and the error message "The guest user cannot be restored as it has been permanently deleted" is displayed. This issue occurs when there are multiple deleted entries for the guest user in the database.