Portal Known Issues & Guidance

Admins may experience issues when attempting to delete user accounts through the portal. In some cases, the deletion process fails, resulting in incorrect account statuses.

We are aware of an issue where the user policy fails to load on the Portal, and in some cases, further updates to the policy also fail when the "Apps for Enterprise" license is removed from an existing user policy.

Shared mailboxes with over 100 members are experiencing intermittent loading issues on the Portal. When attempting to view the mailbox details, the page keeps loading and eventually displays a blank screen

When attempting to add or update recipients in the SDL, the operation fails if the total number of recipients exceeds 1900. The recipients are added in Exchange; they are not updated in the Portal database. The audit logs indicate a failure, and the user receives a red growl notification

When we try downloading the O365 privacy report from NHS portal under the report tab, the report runs successfully however doesn't fetch the correct data

An intermittent issue has been observed where the error "An Exception has occurred. Your organization does not allow collaboration with the domain." appears when attempting to add guest accounts via the portal. This inconsistency impacts the ability to invite guest accounts from specific domains

Unable to move users from one user policy (having capacity full) to other user policy, including both policies having same add-on Apps for Enterprise licences.