Portal Known Issues & Guidance

When a Local Admin attempts to add a user as an Admin or Visitor in a Booking Calendar via the Portal, the action fails silently. After selecting the user from the search results and clicking "Add", nothing happens - the user is not added to the selected role (Admin/Visitor) in the Booking Calendar.

Upon clicking the "Enable" button for a disabled account, a green growl notification stating, 'Enable mailbox for UPN failed' appears for the action however, a red growl MailTip error also appears stating "Exception has been occurred." The account status changes to "Enabling" but then reverts to "Disabled".

The Accenture team are aware of an issue which relates to an intermittent error message being displayed at the point the account secret is saved within the Portal. A sample of the error message can be seen below

We are aware of a cosmetic issue within the Portal whereby the invalid Secret error message states “Contain more than 8 Characters”. This criterion is incorrect due to Secrets only requiring a minimum character length of 8

We are aware of an issue with user policy updates causing the following error to appear

We are aware of an issue preventing updates made to the delegate page in Portal

We are aware of an issue causing duplicate Static Distribution Lists (SDL) to appear in Portal after creation

We are aware of an intermittent issue with user mailbox creations

We are aware of an issue when admins search security groups in Portal

We are aware of an issue in Portal that is preventing the deletion of Organisation Units. This has been noticed when the organisation has many organisation units

We’re aware of an issue when a user policy is updated for a user from the User Details page in Portal

While moving a user from a user policy (generally national policy) with Team and Stream toggle OFF to a user policy with Team and Stream toggle ON from User Detail page, admin receives error growl - "An exception has occurred. userId not found"

We are aware of an issue that is preventing the Update button from being selected on the User Detail page in Portal

We are aware of an issue that is preventing users with the base license "Microsoft 365 F3" from being added as an owner to Teams groups via the NHSmail Portal

We are aware of an issue causing permission discrepancies when a Local Administrator removes a Shared Mailbox (SMB) from a user’s permission in Portal. Although the SMB is no longer present under the permissions tab in Portal for the user, the user may still appear as a member in the SMB detail page