General Guidance

The guidance details how best to prevent legitimate application emails being categorised as junk by the NHSmail platform.

This guide provides detailed information about the process involved in answering a query or providing resolution to any ticket raised with NHSmail Helpdesk.

Detailed solution including a range of settings including sending and receiving email as well as distribution lists, mailbox folders and message limits.

This page provides interim guidance to Local Administrators (LAs) on how to ensure that both the addition of multiple users to a user policy, and updates to a user policy containing multiple users, is successful.

Organisations may have firewall and web proxy restrictions in place for connectivity to NHSmail and Office 365. Based on your organisation’s network design, it is important to ensure access to NHSmail services is correctly configured from a firewall and proxy server perspective.

If using Microsoft software to access NHSmail, only access from Microsoft software in mainstream or extended support is assured. NHSmail does not support access from products that have ended extended support, even where an organisation may have taken out a custom support agreement.

Overview of different types of NHSmail accounts

How to raise a complaint or escalation

How to ensure your applications meet the supported NHSmail protocols

How to access the NHSmail service via your mobile device

Address book synchronisation allows third party organisations to access NHSmail Directory entries (user details) and copy them into their own internal Microsoft Active Directory (thus making them available to applications such as Microsoft Exchange).

Frequently asked questions (FAQs) about sub-domain branding of users' accounts.

NHSmail announcements are provided in an RSS feed which you can subscribe to through various RSS readers and tools like IFTTT...

This document provides more information on the new Joiner, Mover and Leaver (JML) service.

If you are having issues authenticating with single sign-on or using a third party application, it is possible that a...