INC46901161 – Marked As Leaver (Portal API / TANsync) JLT Status Not Updating – NEW

Announcements Sharmista Mohanta

11/08/2026 16:15:00

NHS.net Connect Reference: INC46901161

Issue Status: NEW

Description: A subset of users who have been Marked As Leaver via the Portal API — either through the Portal directly (at the time of transition) or via TANsync (Directory Synchronisation) — are not seeing their JLT status updated in ServiceNow. As a result, affected accounts are unable to be joined to a new organisation through Support Hub in the usual way.

Current Update: 11/08/2026 16:15:00 – We are working closely with internal teams to apply a hotfix to update the affected JLT statuses, this is expected to be completed overnight. We are also investigating the root cause of the issue so that it can be mitigated. Only users actioned via the Portal API or TANsync are affected by this issue.

We apologise for any inconvenience caused and appreciate your confidence whilst we work to resolve this issue.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.