Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to view previews of sent images from the Microsoft Teams desktop app – NEW

06/11/2024 13:31:00 AM

NHSmail Reference: INC46726055

Microsoft Reference: TM916087

Issue Status: OPEN

Issue Description: Users’ files uploaded to Microsoft Teams channels may be incorrectly hosted on the users’ OneDrive for Business.

More info: Sent previews may appear blank after pasting images into Microsoft Teams chats.

Current Update: 06/11/2024 13:31:00 AM – Microsoft have determined that a recent update, intended to enable a feature focused on improving image handling in Microsoft Teams chats, inadvertently introduced a code regression causing images to not be checked for successful upload status’ before being sent. They are developing and validating a fix that’ll repair the code regression, in order to remediate impact. They anticipate that the fix will be ready for deployment by their next scheduled update.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure attempting to view previews of sent images from the Microsoft Teams desktop app.

Root cause: A recent update, intended to enable a feature focused on improving image handling in Microsoft Teams chats, inadvertently introduced a code regression causing images to not be checked for successful upload status’ before being sent.

Next update by: Wednesday, November 13, 2024, at 1:00 PM UTC