INC46450386 – DNS issues for High-Send and NHS.uk Relays – RESOLVED

Announcements, Release Notes Sourav Nandi

18/02/2025 12:30:00 PM

Issue Status: RESOLVED

Issue Description: We are aware of an intermittent DNS issue due to connection exhaustion. High-Send and NHS.uk Relays may observe a delay with email delivery as requests continue to be retried by the platform.

Current Update:26/02/2025 12:22:00 PM – The deployment of the fix has been completed and the impact has been remediated.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.