Microsoft 365 Alert – Service Degradation – Microsoft Stream – Users may be unable to play migrated Stream videos in Microsoft Stream – RESOLVED

Announcements Habiba Tabasum

17/04/2024 09:20:00 AM

NHSmail Reference: INC42513917

Microsoft Reference: SV778778

Issue Status: RESOLVED

Issue Description: Users may be unable to play migrated Stream videos in Microsoft Stream.

More info: Users attempting to play impacted Stream videos will encounter the error message: “This browser or app can’t play the video. Something might be outdated or not supported. Try again using a different browser or app.”

Final Update: 22/04/2024 08:37:00 AM – Microsoft completed repairing the impacted Stream files and confirmed with affected users that this issue has been remediated.

Scope of impact: Your organization is affected by this event, and any user may be unable to play migrated Stream videos in Microsoft Stream.

Root cause: A recent feature update, intended to enhance the reliability and stability of our service, contained a code regression that impacted Stream video files that were migrated between Saturday, February 10, 2024, at 2:00 AM UTC, and Tuesday, February 20, 2024, at 9:30 AM UTC, causing them to be unable to play.

Next steps: Microsoft are continuing their review of the impacting service update to better understand the underlying cause and prevent similar impact in the future.
– Microsoft are scheduling additional rescans of the repair process to prevent additional files from becoming impacted.