Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users who are team owners may see an incorrect member and guest count for some teams within Microsoft Teams – ONGOING

01/02/2024 09:05:00 AM

NHSmail Reference: INC41189679

Microsoft Reference: SP709902

Issue Status: ONGOING

Issue Description: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: This issue specifically impacts items which were newly created or updated recently.

Current Update: 19/04/2024 08:44:00 AM Microsoft’s phase one fix remains on track to complete by Saturday, April 20, 2024. They will work through any residual tasks to ensure the fix completes over the weekend. This fix is expected to address the majority of items impacted by this event.

On Monday, April 22, 2024, they will begin a seven-day monitoring and testing phase so that they can fully assess which items remain impacted and fine tune their phase two fix, which will address those outstanding items. They will provide an update on the first phase of the fix and the pathway forward through the monitoring and testing period in their next scheduled update

Scope of impact: This issue may impact the availability of some items when users perform content searches in SharePoint Online.

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Monday, April 22, 2024, at 9:00 PM UTC

back to top