Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users who are team owners may see an incorrect member and guest count for some teams within Microsoft Teams – ONGOING

01/02/2024 09:05:00 AM

NHSmail Reference: INC41189679

Microsoft Reference: SP709902

Issue Status: ONGOING

Issue Description: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: This issue specifically impacts items which were newly created or updated recently.

Current Update: 04/03/2024 08:40:00 AM Microsoft are continuing their efforts to optimize a process to identify impacted items and expedite their resolution. They’re initially testing this on a smaller scale, but they anticipate that this should be underway for all affected environments by Friday, March 8, 2024. While they expect resolution should be achieved in mid to late March, they’ll be able to provide a more precise timeline once the full list of impacted items has been identified.

Scope of impact: This issue may impact the availability of some items when users perform content searches in SharePoint Online.

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Friday, March 8, 2024, at 7:00 PM UTC

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